When Your AI Agent Goes Slowly Crazy: What Revenue Cycle Leaders Need to Know Right Now

Rush University Medical Center is 18 months into its agentic AI journey. What they learned should be required reading for every CFO and revenue cycle director in the country. The problem with agentic AI isn't that it breaks. It's that it drifts, slowly, quietly, in directions nobody notices until the damage is already in your A/R. Here's what that means for your revenue cycle and what to do about it.